Privacy policy

Privacy Policy

Effective Date: 15 September 2026

At EFFI DROPS, we respect your privacy and are committed to protecting the personal information you share with us while using our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit effidrops.in, place an order, contact us, or otherwise interact with our services.

By using our website or placing an order, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information necessary to provide our services.

This may include:

Personal Information

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing address
  • Shipping/delivery address
  • Order details
  • Information provided when contacting customer support

Payment Information

When you make a payment, payment-related information may be processed by our third-party payment service providers.

EFFI DROPS does not directly store your complete credit card, debit card, UPI, or other sensitive payment credentials on our own systems.

Payments may be processed through third-party payment gateways such as Razorpay, subject to their respective privacy and security policies.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of website visits
  • General website usage information

This information helps us understand how visitors use our website and improve our store, products, and customer experience.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.
  • Deliver products to your provided address.
  • Process payments and refunds.
  • Provide order confirmations and delivery updates.
  • Respond to customer enquiries and support requests.
  • Process returns, replacements, and refunds.
  • Prevent fraudulent or unauthorized transactions.
  • Improve our website, products, and services.
  • Understand customer preferences and website usage.
  • Send promotional or marketing communications where permitted and where you have provided appropriate consent.
  • Comply with applicable legal and regulatory requirements.

We only use information that is reasonably necessary for these purposes.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business and fulfill your orders.

These may include:

  • Shopify — for website and e-commerce infrastructure.
  • Razorpay and other payment service providers — for processing payments and refunds.
  • Courier and logistics partners — for shipping and delivering your orders.
  • Technology and analytics service providers — to help us operate, secure, and improve our website.
  • Government authorities or legal/regulatory bodies — when required by applicable law or a valid legal request.

We only share information that is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may help us:

  • Keep your shopping cart functional.
  • Remember certain preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Provide relevant marketing or advertising where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

6. Marketing Communications

If you have provided appropriate consent, we may occasionally contact you through email, SMS, WhatsApp, or other communication channels regarding:

  • New products
  • Offers and promotions
  • Special announcements
  • Updates about EFFI DROPS

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.

Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, delivery notifications, or refund-related messages.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and provide our services.
  • Maintain business and transaction records.
  • Resolve disputes and customer enquiries.
  • Prevent fraud and misuse.
  • Meet applicable legal, accounting, tax, or regulatory requirements.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal obligations.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, payment providers, social media platforms, advertising platforms, or other services.

These third parties may have their own privacy policies and terms.

EFFI DROPS is not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.

We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally applicable.
  • Withdraw consent for certain processing activities.
  • Opt out of promotional communications.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests to protect your account and personal information.

12. Data Transfers

Some of our technology, payment, hosting, analytics, advertising, or logistics service providers may process information from locations outside India.

Where applicable, such processing will be carried out in accordance with applicable laws and the relevant service provider's privacy and security practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you can contact us:

EFFI DROPS

🌐 Website: effidrops.in
📧 Email: effidrops@gmail.com
💬 WhatsApp: +91 89219 15226
📸 Instagram: @effidrops

We will make reasonable efforts to address privacy-related enquiries promptly.