Refund policy

Return, Refund & Cancellation Policy

Effective Date: 15 September 2026

At EFFI DROPS, we carefully check and process orders to ensure you receive the product you ordered in good condition. We want you to shop with confidence, and we're happy to assist you if you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered.

To keep the return and refund process fair and smooth for everyone, please review the policy below before placing your order.

1. Return Policy

Eligible products can be returned if there is a genuine issue with the product, such as:

  • The product was received damaged.
  • The product is defective or does not function as described.
  • The wrong product was delivered.
  • The product received is significantly different from the product ordered.

Return requests must be raised within 48 hours of delivery.

All return requests are subject to verification and approval by EFFI DROPS.

2. Unboxing Video Requirement

For damaged, defective, missing, or incorrect product claims, customers are required to provide a clear and continuous unboxing video showing:

  • The unopened package before opening.
  • The opening of the package.
  • The product and its condition immediately after opening.
  • The contents of the package.

The unboxing video helps us verify the condition of the package and product at the time of delivery and allows us to resolve genuine issues more efficiently.

Claims without a valid unboxing video may not be eligible for return, replacement, or refund.

3. Non-Returnable Products

To maintain a fair return process, the following are not eligible for return:

  • Products that have been used, altered, or damaged after delivery.
  • Products damaged due to improper use, mishandling, negligence, or failure to follow product instructions.
  • Products for which a return request is raised more than 48 hours after delivery.
  • Orders without a valid and clear unboxing video, where such video is required to verify the issue.
  • Products that are missing their original packaging, accessories, tags, or other components, where applicable.
  • Products specifically marked as non-returnable on their product page.
  • Change-of-mind returns, including situations where the customer simply no longer wants the product, ordered by mistake, or does not like the product after receiving it.

4. How to Raise a Return Request

If you have received a damaged, defective, incorrect, or significantly different product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Customer name
  • Reason for the return
  • Clear photographs of the product and packaging
  • Valid unboxing video
  • Any additional information required to verify the issue

Our team will review the request and inform you of the next steps.

Please do not send any product back without receiving return instructions from EFFI DROPS.

5. Return Approval

Once we receive your return request and supporting information, our team will review the claim.

If the issue is verified and the return is approved, we may provide:

  • A replacement product, subject to availability; or
  • A refund of the eligible amount if a replacement is unavailable or otherwise appropriate.

The final resolution will depend on the nature of the issue and product availability.

6. Refund Process

Once your return request has been approved, the refund will be processed within 5–7 working days.

The refund will be issued to the original mode of payment wherever applicable.

For Cash on Delivery (COD) orders

For COD orders, the refund will be processed through UPI or bank transfer after confirmation of the customer's required payment details.

Customers may be asked to provide valid UPI or bank account details for processing the refund.

Please ensure that the information provided is accurate to avoid delays.

7. Refund Conditions

Refunds are only applicable to approved return requests that meet the conditions of this policy.

If a return request does not meet the eligibility requirements, EFFI DROPS reserves the right to reject the return or refund request.

Any applicable refund amount will be communicated to the customer during the resolution process.

8. Cancellation Policy

Orders can be cancelled only before dispatch.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, cancellation is not allowed.

For orders successfully cancelled before dispatch, the eligible refund will be processed to the original mode of payment, where applicable.

9. Important Note

We encourage customers to carefully check the product description, specifications, size, dimensions, features, and other information provided on the product page before placing an order.

By placing an order with EFFI DROPS, you acknowledge that you have read and understood this Return, Refund & Cancellation Policy.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

10. Contact Us

We're always happy to help with genuine order-related concerns.

EFFI DROPS
🌐 Website: effidrops.in
📧 Email: effidrops@gmail.com
💬 WhatsApp: +91 89219 15226
📸 Instagram: @effidrops

For return, refund, or order-related assistance, please contact us through the above channels.

EFFI DROPS — Smart Finds for Everyday Life.