Shipping & Delivery Policy

Effective Date: 15 September 2026

At EFFI DROPS, we work to make sure your order reaches you safely and as quickly as possible. Please review the following information regarding order processing and delivery.

1. Order Processing

Orders are generally processed within 1–2 working days after successful order confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order has been dispatched, available tracking information will be shared through the contact details provided during checkout.

2. Delivery Time

We aim to deliver orders within 3–5 working days from the date of dispatch.

Delivery times may vary slightly depending on your location, courier availability, weather conditions, public holidays, or circumstances beyond our reasonable control.

Remote locations or areas with limited courier service may require additional delivery time.

Please note: The 3–5 working day timeframe is an estimated delivery period and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms mentioned with the respective offer.

4. Tracking Your Order

Where tracking is available, tracking details will be shared once your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Delays

Although we aim to deliver within the estimated timeframe, occasional delays may occur due to:

• Courier or logistics issues
• Weather conditions
• Public holidays
• High order volumes
• Incorrect or incomplete delivery information
• Remote delivery locations
• Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact us so we can assist you in checking the shipment status.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

EFFI DROPS will not be responsible for delivery delays or failures resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply if re-shipping is requested.

7. Failed Delivery / Return to Origin

If an order is returned to us due to:

• Refusal to accept delivery
• Incorrect or incomplete address
• Repeated unsuccessful delivery attempts
• Customer unavailability

any refund or re-shipping option will be handled based on the circumstances of the order.

Applicable shipping or return-to-origin charges may be deducted from the refundable amount where applicable.

8. Damaged Package

If your package appears damaged when delivered, we strongly recommend recording a clear and continuous unboxing video from the moment the package is opened.

If the product is damaged, defective, or incorrect, please raise a return request within 48 hours of delivery and provide the required photographs/videos.

Please refer to our Return, Refund & Cancellation Policy for the complete requirements.

9. Multiple Shipments

If an order contains multiple products, items may occasionally be delivered separately depending on product availability, fulfillment arrangements, or logistics requirements.

You will not be charged additional shipping fees solely because your order is delivered in multiple shipments, unless otherwise stated at checkout.

10. Delivery Confirmation

An order will generally be considered delivered once the applicable courier or logistics partner records the shipment as successfully delivered.

If you believe your order has been incorrectly marked as delivered, please contact us as soon as possible so that we can assist you in raising the issue with the relevant delivery partner.